Reference

Our Legal Framework for American Account Holders

kalchi operates under a state-by-state eligibility model — access to our casino and sportsbook depends on local law and the state you're in when you open or use your account.

State-dependent eligibilityPayPal, Venmo, Play+ coveredAccount data rightsUS-applicable terms onlyContact path for disputes

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What Our Terms Actually Cover

kalchi Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

These terms apply to every account registered and used on kalchi, including activity tied to PayPal deposits, Venmo transfers, and Play+ prepaid card transactions. By opening an account, you confirm you are in an eligible state where online casino or sportsbook access is permitted under applicable

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law — we do not claim nationwide legality, and no section of these terms should be read as a federal authorization. Your account wallet, transaction history, and identity verification records are all subject to the data-handling and retention rules described in our privacy policy. Jurisdiction-specific restrictions
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may apply to certain game categories or betting markets, including NFL same-game parlays and player props, depending on the state laws that govern your location. We update these terms when regulations change, and we post a notice in your account dashboard before changes take effect. Continued
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use of your account after the notice date constitutes acceptance. If a specific term conflicts with your state's law, the state law controls. Payment context chips below reflect the rails we actively support.

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

LEGAL CONTACT PATHS

Reach Us About a Policy or Account Question

If you have a question about these terms, need to dispute a charge on your PayPal or Venmo transaction record, or want to request a copy of your account data, our support team handles policy inquiries directly. Players in Chicago and Philadelphia can reach us the same way as anyone else — there's no regional queue. We aim to respond to legal and data-related requests within the window required by applicable state privacy rules.

Live Chat Open the chat icon inside your account dashboard. Available during posted hours for policy questions, transaction disputes, and identity verification follow-ups.

Email Support Send legal or data-request inquiries to our support address shown in your account settings. Include your account ID and the specific policy section you're referencing.

Account Help Center Log in on mobile or desktop and navigate to Help — then Legal and Privacy — for self-service access to your data summary, consent records, and terms version history.

HOW WE HANDLE DATA

Data Handling, Cookies and Account Security

Our approach to your data is built around the minimum-necessary principle — we collect what's needed to run your account, verify your identity, and process transactions through PayPal, Venmo, or Play+. Nothing more. Here's what that looks like in practice across four areas.

Identity Verification

We verify your identity when you open an account and again when you request a withdrawal. Documents submitted are encrypted in transit and stored only as long as required by applicable state regulations.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the lobby loads on your device. You can manage cookie preferences through the settings link in your account footer.

Data Retention and Deletion

Transaction records tied to PayPal, Venmo, and Play+ are retained for the period required by financial and state gaming regulations. You may request deletion of non-required personal data through the Help Center.

Account Security

Your account is protected by password authentication plus a one-time passcode sent to your registered mobile number at each login. If you suspect unauthorized access, lock your account instantly from the Security tab.

Legal Questions We Hear Most Often

Real questions about eligibility, data rights, payment disputes and account terms — answered directly, without the legalese.

Access depends on your state's law. We only allow accounts to operate where local regulations permit online casino or sportsbook activity. Check your state's current rules before opening an account.

Yes. Log in, go to Help, then Legal and Privacy, and submit a data access request. We respond within the timeframe your state's privacy law requires for such requests.

Transaction records are retained for the period required by applicable financial and state gaming regulations. Non-required personal data can be deleted on request once your account is closed.

Contact support via live chat or email with your account ID and the transaction date. Include the amount and the payment method. We investigate and respond within our posted dispute window.

We post a notice in your account dashboard before any material change takes effect. Continuing to use your account after that date means you accept the updated terms.

Reach out via the email address listed in your account settings under Legal Contact. Describe the specific concern and reference the relevant state law so we can route it to the right team.

Reference

Legal

Access may be available only in states where local law permits.

InfoPrivacy Policy InfoMustang Cash AccountRegister

Our Legal Framework for American Account Holders

Reach Us About a Policy or Account Question

Data Handling, Cookies and Account Security

Identity Verification

Cookies and Tracking

Data Retention and Deletion

Account Security

Legal Questions We Hear Most Often

01 Is kalchi legally available in my state?

02 Can I request a copy of the personal data kalchi holds on me?

03 What happens to my PayPal or Venmo transaction records if I close my account?

04 How do I dispute a charge that appeared on my Venmo or Play+ statement?

05 How will I know if the terms change?

06 Who do I contact if I believe my legal rights under state law have not been respected?

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