Reference

How kalchi Handles Your Personal Information

We collect only what we need to run your account, process payments through PayPal, Venmo, or Play+, and keep your session secure.

Account data protectionPayPal, Venmo, Play+ contextData access requests honoredUS-based account securityRetention periods disclosed
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kalchi How kalchi Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to request a copy of your data, correct something on file, or ask us to remove information we no longer need to hold, our account support team handles those requests directly. Response times depend on the complexity of the request and any verification steps required by your state. Reach us through any of the channels below.

Team online

Live Chat

Start a chat session from the account menu for real-time help with privacy questions, data access requests, or corrections to your profile information.

Email Support

Send your data request or privacy concern to our support address. Include your registered email and account ID so we can verify you before acting on the request.

Account Settings

Marketing preferences, cookie consent choices, and communication opt-outs can be updated directly inside your account dashboard without contacting support at all.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply SSL encryption to all data moving between your device and our servers, whether you're on a mobile browser or the desktop site. Internally, access to personal account records is restricted to staff with a verified operational need. We review data retention schedules periodically so we are not holding your information longer than required by law or account necessity.

Encryption in Transit

Every session — whether you're checking a wallet balance or verifying a PayPal deposit — runs over SSL so your data cannot be intercepted in transit.

Cookie Controls

We use strictly necessary cookies to keep your session active and optional analytics cookies that you can decline. Your cookie preference is saved to your account profile.

Retention Schedules

Account records are held for the period required by applicable state law. Once that window closes and your account is inactive, we begin the deletion or anonymization process.

Data Access Requests

You can ask us what we hold, request a copy, flag an inaccuracy, or ask for deletion via live chat or email. We verify your identity before taking any action on the request.

Common Privacy Policy Questions

These are the questions we hear most often about how we handle account data, cookies, payment records, and your rights under this policy. If something isn't covered here, reach us through live chat.

We store your name, email, date of birth, and identity documents used during verification. Payment method type — such as PayPal or Venmo — is logged, but full card or wallet credentials are never held on our servers.

We do not sell your data. We share only what payment processors like PayPal or Play+ require to complete a transaction, and that sharing is governed by those providers' own published privacy terms.

Submit a data access request through live chat or our support email. Include your registered email and account ID. We verify your identity first, then fulfill the request within the timeframe required by your state.

Yes. Contact support via live chat or email with a deletion request. Some records must be retained for the period your state law requires; everything beyond that threshold is removed or anonymized once confirmed.

Strictly necessary cookies keep your session running. Optional analytics cookies can be declined from the cookie banner or your account settings at any time, without affecting your ability to log in or transact.

Retention periods follow applicable state law and vary by data type. Identity and transaction records are typically held for the legally required window, after which we begin anonymizing or deleting them.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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