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What You Agree To When You Use kalchi

These terms set out your rights and responsibilities as an account holder on kalchi — including how your PayPal, Venmo, or Play+ wallet connects to your account, how withdrawals are processed, and which states are eligible under local law.

Eligibility depends on state lawCovers PayPal, Venmo, Play+Account holder rights includedWithdrawal rules spelled outContact path for disputes
kalchi What You Agree To When You Use kalchi
TERMS CONTACT PATHS

How to Reach Us About These Terms

Team online

Live Chat

Open the chat widget from your account dashboard to ask a specific question about any clause, your payment method eligibility, or a pending transaction held under these terms.

Email Support

Send a written inquiry to our support address from your registered email address. We use that match to verify your identity before discussing account-specific terms details.

Account Help Center

The Help Center inside your account settings covers the most common terms questions — wallet linking, withdrawal holds, state eligibility checks, and how to request a formal account review.

POLICY HANDLING

How We Manage Your Account Data and Rights

Data Retention We retain account records — transaction history, identity documents, payment method logs — for as long as required by state law and for a defined period after account closure. You can request a copy at any time through live chat.
Cookie and Session Use Cookies keep your account session active on mobile and desktop without forcing repeated logins. You can manage cookie preferences in your browser settings; disabling them may affect how your account wallet loads.
Account Security Steps Every login triggers an OTP sent to your registered phone number. If you change your PayPal or Venmo handle, a fresh identity verification step runs before the new payment method is active on your account.
Requesting Changes or Corrections To correct account details — name, address, registered email — contact support from your verified email address. Changes to payment methods require a re-verification step to keep your wallet secure.

Common Questions About kalchi Terms

If these terms raise a question that isn't answered below, reach us through live chat or the email address tied to your account — we'll respond to the specific clause you're asking about.

Access to kalchi depends on your state's law. These terms apply only where local law permits it. Check your state's current online gaming regulations before opening an account.

A name mismatch between your PayPal, Venmo, or Play+ account and your kalchi profile will pause deposits and withdrawals until you complete an identity verification step through the account settings page.

We send an email to your registered address before any change takes effect. The subject line will state the effective date clearly so you have time to review the update before it applies.

Yes. Close your account before the stated effective date and we'll settle any remaining balance under the withdrawal rules in place at the time of your closure request.

Records — including transaction history and identity documents — are kept for as long as state law requires after account closure. Request a copy of your data through live chat at any time.

Email support from your registered address or open a live chat. Reference the specific clause and your account ID. We'll review the application of that term and respond in writing.
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Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.